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The Annals of Thoracic Surgery, Vol 58, 1815-1821, Copyright © 1994 by The Society of Thoracic Surgeons
KE Hammermeister
There are a number of limitations to current models of risk-adjusted
outcome, continuous quality improvement, the most important of which are
the reliance on chart abstraction for data collection, the focus on a
procedure rather than a disease with several treatment options, and the
emphasis on outcomes--particularly the identification of care providers
with high rates of adverse outcomes. In this article, I describe a paradigm
that combines clinical information management with quality of care
assessment and improvement and that emphasizes the participation of care
providers. This participatory continuous improvement model is a synthesis
of three existing concepts: (1) continuous quality improvement, (2)
intellectually and altruistically motivated self-examination and
self-improvement, and (3) a modern medical information system. Important
design elements of the participatory continuous improvement model to
overcome these limitations include (1) a patient population defined by a
disease, or diseases, rather than by a treatment to allow for assessment of
the appropriateness and access to care; (2) a database that includes all
important patient-level risk, treatment (process), and outcome information;
(3) data input by the care provider at the point of care; (4) timely
information feedback to care providers in a nonadversarial environment; and
(5) public accountability. I believe that participatory continuous
improvement models can provide the framework for psychologically sound ways
to positively influence practice behaviors, and that this will, in turn,
result in improved access to care, quality of care, and cost-effectiveness
of care.
ARTICLES
Participatory continuous improvement
Cardiology Section, Denver VA Medical Center, CO 80220.
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